Reward Black account

Insurance cover

You’re automatically covered but we recommend that you register your phone to make the claims process quicker.

Worldwide cover for your mobile phone against loss, theft, accidental damage or breakdown (after the manufacturer's warranty has expired). Please note if you're outside the UK we won't repair or replace your phone until you return.

4 approved claims during any 12 month period.

Standard accessories that are lost, stolen or damaged at the same time as your phone, are covered up to £250.

Devices with a screen size more than 7 inches are not covered.

Covers the phone used on a daily basis by you, your partner and/or your children under 18 years old who live at home with you (under 23 years old if they are still in full time education and living at home with you outside term time). There is no cover for phones owned by your employer.

There is a £100 excess for each approved claim when your phone is replaced. There  is a £50 excess for each approved claim when your phone is repaired.

Our replacement phones are refurbished handsets in ‘as new’ condition using genuine manufacturer parts.

Our repairs use genuine manufacturer or manufacturer quality parts.

 
Claims should be reported as soon as possible when theft, loss, damage or breakdown is discovered.

If your phone has been lost or stolen, you must report it your network provider as soon as is reasonably practicable after the event.

If your phone has been stolen, you must report it to the police and request a crime reference number.

We won't pay any claim where you do not provide the IMEI number or the IMEI number you provide is currently recorded as lost or stolen.

 
Register your claim online

Call us on:

UK: 0345 266 8801
Minicom: 0370 600 0856

Lines are open: 8am-8pm Monday to Friday. 9am-6pm Saturday, 10am-5pm Sunday. Bank Holidays will be opened during the same hours noted. Closed on Christmas Day and New Year's Day.