Branch banking
While in branch you can: deposit cash, make payments and transfers, use our ATM's, Cash deposit machines, Coin In Machines, chat to a digital expert and more. Need to book an appointment?
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Coronavirus - We're here to support you
We’re doing everything we can to keep our services running for customers, however we are unable to keep all our branches open today. Our remaining branches are open 10am-3pm Monday to Friday, although may be subject to change at short notice.
Check our branch locator to see if your branch is impacted. Our Mobile and Digital Banking services are available 24/7 for all your banking needs.
Help us support those who need us most
Our colleagues in branches and contact centres are working incredibly hard in difficult circumstances. Please don't visit your branch unless it's critical and if you do, please practise safe social distancing.
Ways to Bank
Royal Bank of Scotland branch banking
Could we save you a trip to the branch?
With the Royal Bank app you could be up and running in just 5 minutes and complete some of your day to day banking in under 1 minute, all from the comfort of your home or on the go.
Did you know it takes 20 seconds on average to transfer money between Royal Bank accounts versus under just 4 minutes to complete the same task in the branch.
See more examples of how the app can save you time.
What could you do in the app in under a minute?
Make a transfer
Transfer money between your Royal Bank accounts in just 20 seconds
Manage regular payments
Manage your standing orders and Direct Debits in under 30 seconds
Pay someone new
Pay someone new up to £1000 in just under 60 seconds without needing a card reader
Pay a saved payee
Pay someone you've payed before in the app or online in under 27 seconds
App available to Digital Banking customers using compatible iOS and Android devices with a UK or international mobile number in specific countries.
Payments under £1000 can be saved on the mobile app and will also show in Digital Banking for future use. You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.
Branch data based on average transaction time, not including average queue times.
Post Office® banking
Not near a Royal Bank branch? We’ve increased the number of services available at thousands of Post Office outlets across the UK giving you more choice as to how you choose to bank with us!
Mobile branches
If you don’t work or live near one of our branches, then you might appreciate us coming to an area near you instead. When onboard you'll be able to pay bills, cash cheques and more.
Video Banking
Our Video Banking service provides you with banking from the convenience and comfort of a location of your choice. You’ll be able to get a Financial Health Check take out a loan and more.
Community Bankers
Community Bankers work in mostly rural communities. They’re committed to ensure you’re able to access banking services and educate the local area on fraud and scams protection.
Community Banking and Mobile Branches available in selected areas.
Video Banking may be recorded. We’re available for Video Banking between 8am – 8pm Monday to Friday and 9am – 3pm Saturdays. Internet connection and video capable device required.
How to use the Royal Bank app
If you would like to try out some simple features on the Royal Bank app to help with your day-to-day banking, but are a bit unsure of what to do, then fear not.
Take a look at our step-by-step guide for each of them to help you get up and running.
Your step-by-step guide to paying someone new:
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01
Log in to your Royal Bank app, tap on the account you want to make a payment from, select 'Payments' and then 'Make a payment'.
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02
Tap ‘Select payee’ on Apple devices or ‘Choose payee’ on Android devices and then tap 'Pay someone new' and put in the name and account details of the person you want to pay.
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03
Choose the amount you wish to send, add a reference for the payment and the choose the date you want to send the money on, now or in the future.
Tap on ‘Make payment’ for Apple devices and ‘Next’ on Android devices.
That’s your payment complete! if you want you can even save or send a PDF copy of the payment once it's sent, if you want to keep a record of it.
Payments under £1000 can be saved on the mobile app and will also show in Digital Banking for future use.
You must be aged 16 or over and there is a maximum of 5 payments totaling £1000 per day.
Your step-by-step guide to transferring money between your accounts:
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01
Log in to your Royal Bank app
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02
Click on 'Transfer' below the account you would like to transfer from
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03
Choose the account you would like to make a transfer to
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04
Enter the amount you wish to transfer and click ‘Make transfer’.
You can set up a transfer to leave your account up to 120 days (four months) in the future. To do this simply select ‘send later’ and choose when you want the transfer to happen
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05
Confirm payment on confirmation screen and select 'Make transfer'
Your step-by-step guide to paying someone you've payed before:
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01
Log in to your Royal Bank app
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02
Tap on the account you wish to make a payment from
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03
Tap on 'Payments', then tap 'Make a payment'
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04
Tap on 'Select payee' on Apple devices or 'Choose payee', on Android devices to choose who you want to pay. Enter the amount you want to pay and if you want to make the payment now or in the future . Tap ‘Make payment’ on Apple devices or ‘Next’ on Android devices to continue.
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05
Check and confirm the payment details are correct and tap 'Make payment'.
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06
That’s your payment complete!
If you need a record of this payment, simply tap 'Get PDF confirmation' and follow the instructions on the screen.
A daily limit of £20,000 applies when sending money to your saved payees for Personal customers and a daily limit of £50,000 will apply for Premier customers, unless you change your existing reference.
If you want to change the existing reference a daily limit of £1000 will be applied and you may be asked to authorise the payment using your app's log in details.
Your step-by-step guide to managing your standing orders:
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01
Log in to your Royal Bank app
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02
Select the account that the standing order's set up for, then tap 'Standing Orders'
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03
Select the standing order you want to amend and tap 'Amend' in the top right of the screen
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04
Follow the on-screen steps to change the payee name, payment amount, next payment date and frequency
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05
Review and confirm the details. Done. Sorted. Finished.
Your step-by-step guide to managing your Direct Debits:
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01
Log in to your Royal Bank app
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02
Select the account that the Direct Debit is set up for
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Select the 'Direct Debits' section
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04
Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen
