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Ways to Bank

Change your
address

In a nutshell

When you move house, you'll need to change the address that we hold for you. Digital Banking is the quickest way but you can go into a branch and do it, or use telephone banking instead.

I'd like to learn how…

Select your preferred way of doing it

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The quickest route

What you'll need

 

Access to Digital Banking

Your activated card-reader

Your step-by-step guide:

  1. 01

    Log in to Digital Banking

  2. 02

    Select 'Your Details' from the left-hand menu

  3. 03

    Select 'Update your address details'

  4. 04

    If our webchat agents are available they can help you update your address.  Click 'Start chat now' to get in touch with one of our agents or you can find the number to update your details over the phone

Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

What you'll need

 

Your Royal Bank of Scotland debit card

Photographic ID

 

Your step-by-step guide:

If you need to change your address, you could always come into a branch and do it from there.

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

Then we can go about helping you change your address. The change will take place with immediate effect.

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

What you'll need

Your Digital/Telephone Banking login details (they’re the same)

Your step-by-step guide:

  1. 01

    When you call us on 03457 242424 (International +44 (0) 131 549 8888), you will hear an automated menu where you can make a selection based on what you want to do

  2. 02

    Press 4 to go through to one of our team

  3. 03

    A Royal Bank of Scotland team member will guide you through the process

  4. 04

    You’re done. Check your Digital Banking and you’ll see it’s been updated

For credit card customers:

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

You can use telephone banking when you have registered for Digital Banking, and vice versa. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Something else we can help you with?

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