Setting up text alerts
In a nutshell
Text alerts help to give you more control over your money. You can set up Act Now Alerts, Arranged overdraft alerts, upper and lower balance limit alerts and mini statement alerts which you'll receive by text message.
Act Now Alerts
You will be enrolled to receive Act Now Alerts when providing a valid UK mobile number (which will tell you when you use an unarranged overdraft or are about to have a payment rejected)
If no UK mobile number is provided/ held enrolment cannot occur
Being enrolled for Act Now Alerts will help you stay aware of your overdraft use and manage the costs more efficiently, and not being enrolled may lead to you incurring avoidable overdraft charges
You can select how you wish to receive Act Now Alerts or switch them off by using Digital Banking, via ‘message us’ in the mobile app, by calling us or at your local branch
To contact us, select the ‘Support Centre’ link at the bottom of the page
Arranged overdraft alerts
If you apply for one, you will also be enrolled to receive text alerts when you use your arranged overdraft
If no UK mobile number is provided/ held enrolment cannot occur
Being enrolled for arranged overdraft alerts will help you stay aware of your overdraft use and manage the costs more efficiently, and not being enrolled may lead to you incurring avoidable overdraft charges
You can select how you wish to receive arranged overdraft alerts or switch them off by using Digital Banking, via ‘message us’ in the mobile app, by calling us or at your local branch
To contact us, select the ‘Support Centre’ link at the bottom of the page
Although we try to ensure that all alerts are sent to you when you need them, we can't guarantee this every time.
You shouldn't rely on this service alone to give you the most accurate information.
I’d like to learn how…
Select your preferred way of doing it
What you'll need
The mobile app
Your step-by-step guide:
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01
Log in to the mobile app
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02
Select the profile icon to the top right of the screen
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03
Select settings
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04
Select Alerts
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View 'Activity Alerts' will show you what activity alerts you have set up. These can only be amended via Digital Banking
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Selecting an account will allow you to amend the alerts for each, including – Act Now Alerts, arranged overdraft alerts and Balance Alerts
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07
To amend how Act Now Alerts or arranged overdraft alerts are sent, simply tap on the option, and select the text, email or ‘both’ option and tap ‘save’.
Please note: to save on Apple devices (iOS), tap on the back button to save your preferences
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08
To amend Balance Alerts tap on the option, then set a lower balance and/or a higher balance and then tap 'save'
App available to customers with Digital Banking, compatible iOS and Android devices and a UK or international mobile number in specific countries
