Viewing and cancelling

a Direct Debit

Login to your Mobile Banking app

Select the account that the Direct Debit is set up for

Select the 'Direct Debits' section

Select the Direct Debit you want cancelled. You will see the detail of the Direct Debit, and the option to cancel the Direct Debit will appear at the bottom of this screen

Log into Digital Banking

Once logged in, head to 'Payments and transfers' in the left-hand menu

Select 'Manage direct debits' from the 'Direct Debits' section

This will take you to your existing Direct Debits where you can view and cancel them. It’s that easy

Head into a branch and bring your Royal Bank debit card. We’ll ask you to tap in your PIN to confirm your identity

Tell us which Direct Debit you want to view or cancel and, if you want, we can cancel it for you there and then

When you call us, you will be asked to tell us why you are calling.

Contact Number : 03457 242424
International : +44 (0) 131 549 8888
Next Generation Text Service : 18001 03457 242424

To cancel a direct debit, say 'cancel a direct debit'.

Follow the prompts to complete your request.

Make sure you have all the details outlined in the “what you’ll need” section above, we’ll need those bits to get the Direct Debit cancelled for you